Our Quality Assurance Warranty
At Global Diamond Montreal we stand behind the quality and craftsmanship of all of our jewelry. We strive to assure you are completely satisfied with all of your purchases—whether it is a special gift for a loved one or a treat for yourself, we want you to be happy. If your jewelry is damaged due to a manufacturing defect or a workmanship issue, we will repair or replace the item at no charge within 30 days from the time we receive it.
Our professional team inspects each piece of jewellery before shipment to assure that the quality and workmanship of all of our products meet Global Diamond Montreal’s high standards because we want you to be a satisfied customer. We are so confident in our jewellery that if you receive an item that is defective we will gladly help you with the return and repair process just contact one of our diamond professionals at 1(514) 866-4060 or via email at info@globaldiamondmontreal.com
If your purchase requires a repair or resize, all you have to do is securely ship your item(s) to us, and we will repair or replace the jewellery. All repairs and replacements done under warranty due to a manufacturing or workmanship defect are free of charge and we will also return your jewellery back to you for free. Include the return confirmation number, the order number and a copy of your receipt when you send your package to:
Global Diamond Montreal
620 Cathcart street, suite #206
Montreal, QC H3B 1M1
Canada
To comply with our warranty, Global Diamond Montreal must exclusively handle all repairs. In order to
determine which claims are valid under our warranty and to determine the source of the defect, we
must see the item ourselves. Any third party alterations or repairs will void the warranty.
Exclusions & Limitations
One of the things that setGlobal Diamond Montreal apart as an exclusive jewellery boutique is that we offer a 90-day manufacturing and craftsmanship warranty on all of our jewellery. Although largely inclusive, this warranty does come with a few exclusions. Diamonds are the hardest gems—but despite their durability, they can be damaged by improper care. With proper care, your diamonds and other jewellery will last for your lifetime and beyond. To avoid damage, treat your fine jewellery with respect and remove it for safe storage when performing physical tasks or using harsh chemicals where it may be damaged. Our warranty does not cover centre stones or jewellery damaged from physical or chemical abuse but if you do happen to damage your jewellery we recommend that you return the item to us for repair. We offer exclusive service and reduced rates to our valued customers. We strongly recommend you ensure your precious jewellery with an independent insurance company or include them in your home insurance policy, as we are not responsible for lost or stolen items.
The following items are not considered defective and are not covered under our warranty:
Soldering, chain soldering, special finish requests, re-casting, and lost earring backs.Global Diamond Montreal is unable to accept any returns of custom-made jewellery but custom-made rings are included in our 90 days resizing warranty. Global Diamond Montreal is not responsible for shipping, insurance, customs fees or any other charges you may incur in sending warrantied items for repair or replacement. Return secure shipping is included on repaired replaced jewellery at no charge provided that you followed the appropriate process of contacting us prior to shipping defective jewellery. Our one time ring resizing is offered for free for 90 days from the date of receipt but all shipping costs are the responsibility of the customer. All returns and resizing must go through our customer service department prior to being shipped to receive a confirmation number.
Our warranty does not cover the following:
all repairs, service or alterations done by a jeweller other than Global Diamond Montreal ;
any damage due to accidents, abuse, misuse, mishandling and/or contact with chemicals, fire or
other harsh external forces;
rhodium plating on white gold jewellery (rhodium plating is not permanent);
loss of brilliance of a diamond (careful cleaning is the best way to keep diamonds looking brilliant);
and
normal wear and tear or ageing,
