We feel pretty confident that you’ll love your purchase at Global Diamond Montreal, But … just in case you don’t absolutely LOVE your Jewellery, you can send it back to us within 30 days from the shipping date, and well be happy to arrange an exchange or refund. All you need to do is call (514) 866-4080 to obtain a Return Authorization number (“RA number”).
Packing your order:
Secure your item(s) and all the original packing materials and documents, including the return form, packing slip and the diamond certificate, if any (a $100 replacement fee will be charged otherwise) in a plainly wrapped cardboard box (the post office has these available if you do not). Note: Do not write “Global Diamond Montreal”, “jewellery”, “diamonds” or other luxury-related words anywhere on the package, as this invites theft.
Shipment and Insurance:
Use the following shipping methods depending on the value of your package. For your protection, please ensure every return and make sure you get a receipt confirming your return has reached Global Diamond Montreal. Global Diamond Montreal is not responsible for items lost or damaged in transit back to us. Your return or exchange can be shipped back to Global Diamond Montreal by the carrier of your choice.
Mail the package to:
Global Diamond Montreal 620 Cathcart street, #suite 206 Montreal Qc, H3B 1M1
We must receive your returned item(s) within 30 days of the original shipping date. If we receive your item within 45 days of the date of shipping, we may refuse the return and ship it back to you at your expense.
We trust you, but will still need to inspect the item upon receipt– just to make sure — before we issue a refund or exchange. Of course, if the item has been resized, altered or damaged, or obviously used, we won’t be able to offer you that refund or exchange and will have to return it to you (at your expense).
We will inspect and verify the condition of the item once we receive the return. Returns take approximately five business days to process upon receipt of the item. Diamond Desiree will refund the full cost of the item EXCLUDING shipping**, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase. Refunds of online purchases will be made to the credit card used to make the purchase.
** If an order shipped to customer is defective, then Global Diamond Montreal will reimburse shipping and handling up to a maximum of $15, ( For higher shipping amount necessary to obtaining early confirmation of Global Diamond Montreal customer service.
Conditions of return
A. Packages without a return authorization number and the form properly filled in will not be accepted for refund and will be returned to the shipper.
B. Item must be returned in the same condition as it was sent to you from Global Diamond Montreal within 30 days of the day that you received it). Orders received after this date will not be accepted for a refund.
C. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return or exchange.
D. Custom orders cannot be returned or exchanged.
E. No returns or exchanges on items purchased on discount.
F. If the items are damaged in transit toGlobal Diamond Montreal due to insufficient packaging the items will not be accepted for return or exchange.
G. The return or exchange of online purchases must be made through the Global Diamond Montreal Internet Department. Exchanges or returns will not be accepted at our Global Diamond Montreal store location.