Shipping Policy

FREE SHIPPING POLICY

Shipping Methods to Canadian Destinations Standard shipments will be sent via Canada Post or FedEx. Shipping, handling and insurance costs will be calculated at checkout. Sales taxes are applied to Canadian orders at checkout. Shipping Methods to US Destinations Standard shipments will be sent via Canada Post or FedEx Shipping, handling and insurance costs will be calculated at checkout. *Duties and brokerage fees shall be the customer’s responsibility. Free Standard shipping on any purchase of $ 100 and more.

Processing Your Order

All Global Diamond Montreal’s orders are processed within two business days and shipped to you immediately according to your preferred method of shipping. Custom orders may require up to 21 days additional processing time.

Shipping your Order

For your security, all orders require a signature upon delivery. If you can not be available to sign for your package, please be sure that an adult who is authorized to sign for your package will be available at the designated shipping address. For security reasons, we only ship to valid street addresses. We do not ship to PO boxes. The day your order has been shipped you will receive an email notification with a confirmation of shipment and a tracking number. In the event that your order can not be shipped, we will contact you within 2 business days to let you know why your shipment has been held up.

Exceptions

Customized Jewelry orders will be shipped out 3-21 business days after the order has been submitted depending on the customization work involved.

 

Tracking Your Order

We send out an email notification on the day your order is shipped with a confirmation of shipment and a tracking number. This gives you the ability to track your order at all times until it reaches you or your recipient’s address.
Please be advised that depending on your inbox’s security settings, our confirmation e-mail may be received as SPAM. Please check your SPAM or Junk mail inbox periodically. Also, be sure to add info@globaldiamondmontreal.com to
your Email Address Book to ensure that our emails make it into your inbox. We know you will certainly want to know when your jewelry is going to arrive on your doorstep so you can plan accordingly.