PRIVACY POLICY

Doctor Diamond / Global Diamond Montreal

Last updated: January 8, 2026

This Privacy Policy describes how Global Diamond Montreal (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from globaldiamondmontreal.com (collectively, the “Site”).

This policy applies to customers and visitors located in Canada, the United States, Europe, and other jurisdictions where we offer our products.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information in the following ways:

A. Information You Provide to Us

When you interact with the Site, place an order, create an account, subscribe to emails or SMS, or contact us, we may collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by third-party payment processors)
• Order history and transaction details
• Customer support communications

B. Information Collected Automatically

When you visit the Site, we automatically collect certain information, including:

• IP address
• Browser type and device information
• Time zone and approximate location
• Pages viewed, products browsed, and referring URLs
• Interaction with ads and emails

This information is collected using cookies, pixels, log files, web beacons, and similar technologies.

C. Information from Third Parties

We may receive information from service providers such as:

• Shopify (ecommerce platform)
• Payment processors
• Advertising platforms (Meta, Google)
• Analytics providers
• Email and SMS marketing platforms

2. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for the following purposes:

• To process and fulfill orders.
• To provide customer service and respond to inquiries.
• To communicate with you about orders, products, promotions, and updates.
• To send marketing and promotional communications (where permitted by law).
• To personalize your shopping experience.
• To run advertising, retargeting, and analytics campaigns.
• To detect, prevent, and investigate fraud or security issues.
• To comply with legal and regulatory obligations.

Where required, we rely on your consent, contractual necessity, or legitimate business interests, depending on your jurisdiction.

3. COOKIES, TRACKING & ADVERTISING

We use cookies and similar technologies to:

• Operate and improve the Site
• Remember your preferences
• Measure site performance
• Deliver relevant advertising

We engage in interest-based advertising, including retargeting through platforms such as Meta (Facebook/Instagram) and Google. You can manage cookie preferences through your browser settings and opt out of certain advertising as described below.

4. SHARING OF PERSONAL INFORMATION

We may share your personal information with trusted third parties, including:

• Ecommerce and hosting providers (e.g., Shopify)
• Payment processors
• Shipping and logistics providers
• Advertising and analytics partners
• Email and SMS marketing platforms
• Legal or regulatory authorities when required by law

Sale or Sharing of Personal Information (U.S. Disclosure)

We do not sell personal information for money. However, under U.S. privacy laws, certain advertising and analytics activities may be considered a “sale” or “sharing” of personal information. You have the right to opt out of such activities as described in the U.S. Residents section below.

5. SENSITIVE PERSONAL INFORMATION

We collect limited sensitive personal information, such as payment details, solely for the purpose of completing transactions and preventing fraud.

We do not use sensitive personal information for purposes unrelated to providing our services.

6. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in Canada, the United States, and other countries where our service providers operate. We take reasonable steps to ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this policy
• Meet legal, accounting, or regulatory requirements

You may request deletion of your information, subject to legal obligations.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

9. YOUR PRIVACY RIGHTS

A. Canadian Residents (Including Québec)

Under Canadian law, including Québec’s Law 25, you have the right to:

• Access your personal information
• Correct inaccurate information
• Withdraw consent, subject to legal or contractual restrictions
• Request data portability (where applicable)
• File a complaint regarding our handling of your information

Person Responsible for Personal Information:
Privacy Officer
Email: info@globaldiamondmontreal.com 

B. U.S. Residents

Depending on your state of residence, you may have the right to:

• Know what personal information we collect, use, or disclose
• Access your personal information
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information
• Not be discriminated against for exercising your rights

You may submit requests by contacting us using the details below. We may need to verify your identity before processing your request.

You may also designate an authorized agent to act on your behalf. 

U.S. residents may opt out of the sale or sharing of personal information by visiting our Do Not Sell or Share My Personal Information page.

C. European Residents

If you are located in the European Economic Area, you have rights under the GDPR, including:

• Access to your personal information
• Correction or deletion
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

You also have the right to lodge a complaint with your local data protection authority.

10. MARKETING COMMUNICATIONS

You may opt out of marketing emails or SMS messages at any time by using the unsubscribe link provided or contacting us directly.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operations. Updates will be posted on this page, accompanied by a revised “Last updated” date.

12. CONTACT US

If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact us at:

Email: info@globaldiamondmontreal.com
Address:
620 Cathcart Street, Suite #206
Montreal, QC, H3B 1M1
Canada