Refund policy

We feel pretty confident that you’ll love your purchase at Doctor Diamond, But ... just in case you don’t absolutely LOVE your Jewelry, you can send it back to us within 30 days from the shipping date, and we'll be happy to arrange an exchange or refund. Custom orders are excluded from this policy.

All you need to do is call (514) 866-4080 to obtain a Return
Authorization number (“RA number”).

Packing your order:
Secure your item(s) and all the original packing materials and documents, including the return form, packing slip and the diamond certificate in a plainly wrapped cardboard box (the post office has these available if you do not).

Note: Do not write “Doctor Diamond”, “jewelry”, “diamonds” or other luxury-related words anywhere on the package, as this invites theft.

Shipment and Insurance:
Use the following shipping methods depending on the value of your package. For your protection, please
ensure every return and make sure you get a receipt confirming your return has reached Doctor Diamond. Doctor Diamond is not responsible for items lost or damaged in transit back to us.
Your return or exchange can be shipped back to Doctor Diamond by the carrier of your choice.

Mail the package to:
Doctor Diamond
620 Cathcart street, #suite 206
Montreal Qc,
H3B 1M1

We must receive your returned item(s) within 30 days of the original shipping date. If we receive your item within 45 days of the date of shipping, we may refuse the return and ship it back to you at your expense. We trust you, but will still need to inspect the item upon receipt– just to make sure — before we issue a refund or exchange. Of course, if the item has been re-sized, altered or damaged, or obviously used, we won’t be able to offer you that refund or exchange and will have to return it to you (at your expense).

We will inspect and verify the condition of the item once we receive the return. Returns take approximately five business days to process upon receipt of the item. Diamond Desiree will refund the full cost of the item EXCLUDING shipping**, handling, and insurance charges. Refunds will be made using the mode of payment used in the original
purchase. Refunds of online purchases will be made to the credit card used to make the purchase.

** If an order shipped to the customer is defective, then Doctor Diamond will reimburse shipping and handling up to a maximum of $15 (For higher shipping amounts, it is necessary to obtain confirmation from Doctor Diamond's customer service team.)

Conditions of return
A. Packages without a return authorization number and the form properly filled in will not be accepted for refund and will be returned to the shipper.

B. Item must be returned in the same condition as it was sent to you from Doctor Diamond within 30 days of the day that you received it). Orders received after this date will not be accepted for a refund.

C. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return or exchange.

D. Custom orders cannot be returned or exchanged.

E. No returns or exchanges on items purchased on discount.

F. If the items are damaged in transit to Doctor Diamond due to insufficient packaging the items will not be accepted for return or exchange.